Effective Date: 07 October 2025
This Privacy Policy explains how TYDL Pty Ltd (“TYDL”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable data protection laws.
By accessing or using our website [www.tydl.co.za], purchasing our products, or interacting with us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
TYDL Pty Ltd
Registered in South Africa
Address: 12 Wessel Street, Ladismith, 6655
Email: info@tydl.co.za
Phone: +27 81 570 2969
We specialise in natural supplements and wellness products.
Personal Information: Information relating to an identifiable, living natural person or existing juristic person, including but not limited to name, contact details, ID number, and online identifiers.
Processing: Any operation concerning personal information, including collection, storage, use, modification, dissemination, or destruction.
Data Subject: The person to whom the personal information relates (you).
Responsible Party: TYDL Pty Ltd, who determines the purpose and means of processing your personal information.
We collect and process the following types of personal information:
Full name, email address, phone number, and physical address.
Payment and billing information (processed securely by third parties).
Account login details, including those obtained via social login (Google, Facebook, etc.).
Information submitted through forms, orders, or customer support requests.
IP address, browser type, device information, and pages visited.
Cookies and similar tracking technologies (see Section 10).
Social media platforms if you choose to sign in via social login.
Analytics and marketing platforms to help us understand usage and improve services.
We process your personal information for the following purposes:
To register and manage your account.
To process and fulfill orders.
To communicate with you regarding your purchases, inquiries, and support requests.
To send you marketing communications (only with your consent).
To personalise your experience and recommend relevant products.
To comply with legal and regulatory requirements.
To detect and prevent fraud or misuse of our services.
We will only process personal information for purposes that are lawful, reasonable, and relevant, as required under POPIA’s Section 9.
We process personal information based on one or more of the following legal bases:
Consent: You have given us permission to process your personal information.
Contract: Processing is necessary for us to fulfil our contractual obligations (e.g., fulfilling your order).
Legal Obligation: Processing is required by law.
Legitimate Interests: Processing is necessary to protect your or our legitimate interests.
You may withdraw your consent at any time by contacting us at info@tydl.co.za.
We may share your personal information with:
Service Providers: Third parties who assist with payment processing, delivery, email communication, analytics, hosting, or marketing.
Social Media Platforms: When you use social login features.
Regulators and Law Enforcement: If required by law or to protect our rights and users’ safety.
All third parties are required to handle your personal information in compliance with POPIA and only for the specific purposes we specify.
If your personal information is transferred outside South Africa (for example, through third-party hosting or cloud services), we ensure that the recipient country or organisation has data protection standards that meet or exceed POPIA requirements, or that contractual safeguards are in place.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Once no longer needed, we securely destroy or anonymise your data.
You have the following rights regarding your personal information:
Access: Request details of the personal information we hold about you.
Correction: Request corrections to inaccurate or outdated information.
Deletion: Request deletion of personal information we no longer need.
Objection: Object to processing for direct marketing purposes.
Withdrawal of Consent: Withdraw consent at any time.
To exercise any of these rights, contact us at info@tydl.co.za. We will respond within the timeframes required by POPIA.
We use cookies and similar technologies to:
Improve website performance and user experience.
Track website usage and analytics.
Provide personalised content and offers.
You can manage or disable cookies in your browser settings. However, some website features may not function properly without them.
We will only send you promotional emails and marketing messages if:
You are an existing customer, and we are promoting similar products, or
You have consented to receive such communications.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or emailing us at info@tydl.co.za.
We implement appropriate, reasonable technical and organisational measures to prevent loss, damage, unauthorised access, and misuse of personal information. However, no system is completely secure, and we cannot guarantee absolute protection.
Our website is not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will delete it promptly.
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.” Continued use of our services after changes indicates acceptance of the revised policy.
In compliance with POPIA, we have appointed an Information Officer responsible for overseeing data protection matters:
Information Officer: [Insert Name]
Email: info@tydl.co.za
Phone: +27 81 570 2969
Postal Address: 12 Wessel Street, Ladismith, 6655
If you believe your personal information has been handled unlawfully, you have the right to lodge a complaint with the Information Regulator of South Africa:
Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za
Phone: +27 (0)10 023 5200
By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
